Contact our Support Team

As a TPP if you face any problems using either our Sandbox or Production APIs you can contact us by using the dedicated support email : technical-support@nagelmackers.be

Please try to give us the full context of your request  :

  • TPP Name,
  • TPP Registration Number,
  • Date and Time of the issue,
  • Service : AIS, PIS, FCS,
  • Endpoint,
  • Error message, error code, screenshot,
  • Information about concerned version by using one of the following URLs.
    A valid QWAC Certificate for PSD2 is required in order to access these URLs. ​
    The certificate is mandatory, otherwise you will get an error :​

Our support team will answer you as soon as possible.