[Update: Solved] Temporary Disruption of AIS and PIS Services
Update 13/05/2025 9:50 am: the issue is solved and all services are running again.
Dear,
Please be advised that since 12/05/2025 2:00 we are experiencing a temporary disruption affecting our open banking services.
As a result of this disruption, the following services are currently unavailable:
- Account Information Services (AIS)
- Payment Initiation Services (PIS)
Technical intervention on 25/03 between 9:30 am and 10:30 am
We will be carrying out a production update of the applications on Tuesday 25 between 9:30 am and 10:30 am.
There will be an interruption of a few minutes during this operation.
Technical intervention on 18 and 19 March 2025
Due to a technical intervention on our infrastructure on 18 and 19 March 2025, service interruptions will occur.
A downtime is planned each day from 9am to 11am.
All services (API, developer portal, etc.) will be down during the downtime.
We apologise for any inconvenience caused.
Technical intervention on Production - 10/12/2024 from 9:00am - 11:00am
A technical intervention is planned on December 10, 2024 on the PROD environment.
This intervention is postponed to December 11, 2024.
5 min. of downtime is expected during the intervention, for the API, extranet and sandbox services.
Technical intervention on Production - 27/10/2024 from 6:00am - 4:00pm
A technical intervention is planned on October 27, 2024 on the PROD environment. The XS2A API's will not be available during this timing.
Technical intervention on 15 and 16 October 2024
Due to a technical intervention on our infrastructure on 15 and 16 October 2024, service interruptions will occur.
A downtime is planned each day from 11am to 1pm.
All services (API, developer portal, etc.) will be down during the downtime.
We apologise for any inconvenience caused.
Technical intervention on Production - 08 October 2023 from 7:00am - 11:00am
There will be an important technical intervention on the bank network infrastructure on sunday 8 October 2023. The PSD2 XS2A APIs will be unavailable as from 7:00am until 11:00am. As from 11:00am some services will be available again but will be delayed (for example: execution of a SEPA payment, transaction status). The Instant SEPA payments won't be availble the all day. The developper portal and sandbox will not be impacted.
Technical intervention on Production - 01/10/2023 from 9:00am - 10:00am
There will be an important technical intervention on the bank network infrastructure on sunday 01/10/2023 from 9am until 10am.
90-day validity period of an AIS consent extended to 180 days from 20/07/2023
In accordance with the amended RTS, the 90-day validity period of AIS consent for account access will be extended to 180 days.
This change will apply from 20/07/2023.